Refund Policy

At JoVPN, we are committed to ensuring customer satisfaction. This Refund Policy outlines the conditions under which refunds may be granted for our SMS marketing services. 1. Eligibility for Refunds Refunds may be issued under the following circumstances: Service Malfunction: If our services fail to function as intended due to errors on our part and cannot be resolved within a reasonable time. Duplicate Payments: If you are charged more than once for the same service. Non-Delivery of Service: If SMS campaigns fail to send due to issues on our platform that cannot be rectified. 2. Conditions for Refunds Refunds will only be processed under the following conditions: The refund request is submitted within 30 days of the purchase date. The issue has been reported to our support team and verified as eligible for a refund. The customer provides proof of payment and details of the issue.

3. Non-Refundable Situations We do not offer refunds in the following cases: Services rendered as per the agreed terms. Issues caused by third-party providers or customer errors (e.g., incorrect recipient data). Unused SMS credits after the validity period. 4. Refund Process To request a refund, please follow these steps: Contact our support team at support@jovpn.com with the subject line "Refund Request." Provide your account details, proof of purchase, and a description of the issue. Our team will review your request and respond within 5-7 business days. If approved, refunds will be processed to the original payment method within 10-15 business days. Any applicable transaction fees may be deducted from the refunded amount.

5. Changes to This Refund Policy We reserve the right to modify this Refund Policy at any time. Updates will be posted on our website, and significant changes will be communicated to our customers. 6. Contact Us If you have any questions about our Refund Policy or require assistance, please contact us: Email: support@jovpn.com Thank you for choosing JoVPN. We are dedicated to providing reliable SMS marketing services and ensuring your satisfaction.